Terms & Conditions

A £50 non-refundable deposit is required to secure all bookings. No date is booked in until the deposit has been paid.

An invoice will be sent via email upon booking. Any outstanding balance is due at least 4 weeks prior to your event date. For bouquet orders, the final balance is due 6 weeks prior.

Should a booking be made within 4 weeks of the event date, full payment will be required at the time of booking

We cover all events within a 90 mile radius of Manchester. If your venue is outside of this radius, please don’t hesitate to get in touch as we may be able to help.

Mileage charges apply to all events and a quote will be provided upon booking.

Delivery & collection times must be communicated with us at least 1 week prior to the event date.

It is your responsibility to confirm the set up time with the venue directly.

Please allow up to 3 hours for all set ups.
Any items must only be removed by ourselves to avoid damage.

All items are for hire only, with the exception of wedding bouquets.
We have a minimum hire value of £200 (excluding mileage charge).

Should you wish to cancel your booking, a cancellation fee will apply.

Any cancellations will lose the £50 non-refundable deposit paid at the time of booking.

Events cancelled less than 4 weeks away will incur a 50% cancellation charge. This will be deducted from the balance refunded to you.

Any cancellations made 7 days or less from your event date, will incur a 100% cancellation charge and no refund will be provided.

If you need to reschedule your wedding date, the deposit is transferable to your new date, providing we have availability.

Returns and refunds

Please note the below terms are for wedding bouquets only, please see terms of event decor hire under the terms and conditions section.

Under UK law, bespoke made to order items are excluded from return & refunds, however at our discretion we will offer a return and replacement if you are unhappy – but we will not offer full refunds. The return cost postage will need to be covered by the customer and the products must reach us in the same condition.

Any items that have been damaged in transit will only be offered a replacement product, the replacement will only be available in the identical size, finish and description as the original order.

We will happily accept returns of your bespoke item if we have made a mistake or if your item has been damaged in transit. Please note that we photograph all products leaving our workshop as proof of the condition that they were packed in.

Under these circumstances we will arrange collection with our courier and replace your item as priority free of charge. if there is any visible damage to the packaging please also send us photos of this.

Cancellations

If you need cancel your wedding bouquet order, we will happily refund you up until your order has entered production. Up to this point there will be a £5 cancellation fee to cover the admin costs, once refunded your refund will take 5-7 business days to clear back to your original payment method.

Once your product has entered production unfortunately we cannot offer a refund. If you have any questions please get in touch.